Certinia & Salesforce - AI-Powered Services Specialists

The Future of
Services Operations
Starts Here.

Go-live is just the beginning. ERP on Force helps Certinia customers maximise their investment through AI-powered adoption, Veda readiness, and continuous lifecycle optimisation.

Founded by people who've sat in your seat - users, accountants, and implementers who understand the business problem before the technical one.

AI is at the heart of how we work - from Veda workshops to AI-assisted delivery, we help your team operate with the speed modern services demand.

Discover Veda AI

50+

Implementations

25yrs

Combined Expertise

40%

Time in Learning

1,400+

Certinia Customers

Expert Solutions

Certinia PSA

PSA & Customer Success Cloud

We enhance adoption and help your org prepare for new modules - including Veda AI and Customer Success Cloud - ensuring your PSA platform keeps pace with your business. Every project includes solution design upfront with fixed-price estimates - no surprises.

Certinia Finance

Support, Upgrades & Enhancement

Go-live is the start of the journey - not the end. We support your Certinia Financial Management org through every upgrade cycle, enhancement wave, and AI feature release, ensuring you continuously get more from your investment.

Salesforce Development

Code, Integrations & Automation

Complex Apex development, code reviews, and integrations to banking, Zuora, Asperato, Slack, and bespoke business apps. AI is embedded in our development process - from org reviews identifying automation opportunities to AI-assisted code generation and testing.

AI-Powered Operations

Certinia Veda - Launched April 2026 • Now Available

Your Services Org,
Autonomously Intelligent.

Veda is Certinia's enterprise AI operations engine - a suite of specialist agents and intelligent actions that shift your team from reactive, manual workflows to autonomous service delivery. We help you understand, prepare for, and maximise Veda across your entire Certinia footprint.

"AI without context is hallucination-prone. Veda is grounded in decades of services-specific institutional memory - making it the only AI engine in PSA built to actually execute, not just suggest."

20h

returned to project managers per month

10h

returned to resource managers per month

1.5%

EBITDA improvement per 1% utilisation gain

Estimation Agent

Generate accurate quotes using real historical project data, not guesswork.

Staffing Agent

Match skills, availability, and demand instantly. Reduce time-to-staff by up to 30%.

Project Agent

Surface risks, anomalies, and on-demand project health summaries in seconds.

Reallocation Agent

Replace a resource mid-project automatically - with best-match proposals in minutes.

Customer Success Agent

Automate business reviews, success plans, and renewal risk surfacing before it hits the numbers.

Financial Agent

Connect time-tracking to the ledger automatically. Reduce unbilled time by up to 30%.

Book a Free Veda AI Workshop Understand your Veda readiness - free for all ERP on Force clients

How We Work

AI at the Core of
Everything We Do

We don't bolt AI onto our process - it's foundational. From org reviews to code generation to upgrade analysis, every engagement benefits from AI tooling that makes us faster and our output more reliable.

Solution Design First Every enhancement starts with a detailed solution design and fixed-price estimate. No surprises, no scope creep.

AI-Assisted Delivery Org reviews, deployment steps, risk analysis, coding, and UAT test case generation - all AI-augmented for speed and quality.

Zero-Hours Flexibility No mandatory retainers. Engage us as needed, with senior consultant oversight on every piece of work.

Continuous Investment in People 40% of our team's time is dedicated to learning. Every client benefits from a team that is always current on the latest Certinia and AI capabilities.

What's Always Included - Free

Upgrade Reviews

Impact assessment before every Certinia seasonal release.

AI Workshops

Hands-on sessions showing how AI is transforming service delivery.

New Feature Briefings

Presentation of every new Certinia release and what it means for your org.

Senior Oversight

A senior consultant leads every engagement - always, without exception.

Leading Experts

Consultants Who've
Been in Your Seat

We've sat in your seat. Our senior team has been users, accountants, and CFOs before becoming consultants.

That means we understand the business problem first - and the technology second.

Founded in 2022 with a simple belief: every Certinia customer deserves expert support throughout the entire lifecycle, not just at go-live.

Our Commitment

"40% of our team's time is invested in learning and development. Every client gets a team that is not just experienced - but continuously improving. Weekly AI and product training is non-negotiable."

Jibran Sarfraz

CEO & Founder

🌍 Germany

"Academic background in Accounting & Finance. 4 years as a Certinia user before becoming a consultant - giving him a perspective few implementers have. 30+ implementations, 10 years in consultancy, and personally involved in every ERP on Force engagement."

James Love

Project Manager & Team Mentor

🌍 Portugal / UK

"Qualified Chartered Accountant, former CFO, and Salesforce practitioner since 2000. James leads project delivery, team well-being, and our training programme. 25+ years leading businesses using Salesforce and Certinia gives him the commercial perspective clients trust."

Zeeshan Sarfraz

Managing Consultant

🌍 Netherlands

"Certinia Certified Consultant with 15+ implementations and a specialist in Supply Chain Management (SCM). With 20 years as a business manager in the manufacturing industry and 7 years in consultancy, he brings deep operational expertise to complex transformations across Certinia's product suite."

Aiza Zaheer

Senior Salesforce Developer

🌍 Pakistan

"5+ years of Salesforce development expertise, specialising in complex integrations - Slack, Zuora, Asperato, Storecove - and AI-assisted Apex development. Aiza handles senior technical architecture for ERP on Force clients, ensuring robust and future-proof platform integrity."

Saman Amjad

Certinia & Salesforce Consultant

🌍 Pakistan

"A trained Chartered Accountant with sharp focus on Certinia implementations. In 2025, Saman led two greenfield implementations while providing high-level support for major clients. She is currently completing her Salesforce Advanced Administrator certification."

Strategic Ecosystem

Salesforce

The world's leading CRM platform, now powered by Agentforce - Salesforce's AI agent framework. Our team has been building on Salesforce since 2000. We extend your org beyond CRM into AI-driven billing, support, and 360-degree customer intelligence, tightly integrated with your Certinia investment.

Development, Integration & AI Enablement

Certinia

The leading AI-powered PSA platform, now with Veda - the intelligent operations engine for services organisations. As specialists across PSA, Finance, Customer Success Cloud, and SCM (Supply Chain Management), ERP on Force helps Certinia's 1,400+ customers get more from their platform after go-live - driving adoption, cross-sell, and AI readiness including Veda.

Lifecycle Partner - Support, Veda & New Modules

"Having all your data and apps on one platform is the key to your success - and AI is the key to unlocking what that data can do for you."

Get in Touch

Let's Talk About
Your Next Step

Every enquiry gets a senior consultant response - not a sales rep, not an automated sequence.

Whether it's ongoing Certinia support, a Veda AI workshop, or a development challenge - we'd love to hear from you.

Reinstrasse 7, 41836 Hückelhoven, Germany

contact@erponforce.com

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The Future of Services Operations Starts Here.

Your Services Org,Autonomously Intelligent.

AI at the Core ofEverything We Do